T & C General

Terms and Conditions – General

fifo qanda |

Product purchased- must have payment received prior to delivery of product.


FIFO QANDA  – Full refund policy
The customer must inspect the goods on delivery and shall within 48hrs of delivery notify;

FIFO QANDA in writing, through email to: FIFO QANDA at admin@fifqanda.com  Immediately of any defect, shortage / difference of quantity, incorrect product and or sizing received according to purchase order / invoice. The goods must be returned within 7 days of notification and the exact same state as delivered. i.e. postage packaging, product packaging, swing tags attached, item not to have been worn. EXCEPTIONS REQUIRED WILL BE ADDRESSED AND STATED IN WRITING BY FIFO QANDA  and provided to the customer.

Postage and Handling refunds; The customer must pay for postage and handling and will not be reimbursed of a returned product except where:
Return of the product is due to a fault with in the product, shortage / difference of quantity, incorrect product and or sizing received according to purchase order / invoice, due to mishandling from FIFO QANDA.

Under the Trade Practices Act 1974 you may seek a refund if goods:

  • are or become faulty through no fault of your own
  • are not fit for a stated purpose or a purpose you made known to our sales staff
  • don’t match our description or sample
  • have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion. Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase. For more information on warranties and refunds contact the ACCC Info centre on 1300 302 502 or visit www.accc.gov.au.


Disclaimer: This data will only be used to inform  FIFO QandA. This information will be used to identify a person and their nature of occupation and interests, at your discretion you can also be notified and informed with up to date progress of the company including any and all new and current offerings from FIFO QANDA. Private information will not be given to any third party.  FIFO QANDA respects the privacy of your personal information and adheres to the National Principles for Fair Handling of Personal Information, a national benchmark developed by the Federal Privacy Commissioner. Any concerns about providing information and your privacy should be brought to the attention of FIFO QANDA , please send email to; admin@fifoqanda.com




In the context of this website, “we”, “our” and “us” means fifoqanda.com and “you” and “your” means you, the user or customer of this website.

Supplier means any of the advertisers listed on this web site and any orders placed will be between you and the supplier.

The use of the term “product” includes the plural “products”.

Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale.

If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website.

We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your risk.


Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.


We and any other persons involved in the management of this website may make changes in the content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

All depictions contained on the website are for illustration purposes only. Actual products supplied may be of different size and or colour.


The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges which will depend on the destination.

We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.

Prices are at the discretion of the suppliers and we have no control over the setting of the prices.


We sell and deliver products ONLY WITHIN Australia.

The information on this site is intended and applicable for Australian audiences only and is governed by Australian legislation and regulatory guidelines.


You must be at least eighteen (18) years of age to place an order with us. We do does not knowingly accept orders from anyone under 18.

By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.


When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing.

The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence.

This website may:

  • store one or more cookies in your browser in order to improve service for you on your subsequent visits to this website;
  • request your browser to transmit this data back to the web server; or
  • request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.

(Note. Cookies are small pieces of data stored on the web browser on your computer. By using cookies, web sites can track information about visitors’ use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.

If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of this website.)


Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.

The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.


If you are required to establish an account to transact on links from this web site then the terms and conditions of the advertiser/suppliers web site will take precedence.


These terms together with the suppliers terms and conditions and your order constitute the entire contract between you, us and the supplier for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless the supplier agrees to vary it in writing or by email.


You can place an order by accessing the link to the advertisers/suppliers web site and following the instructions provided therein.


Payment will be per the supplier’s terms and will not be processed until the receipt of all relevant information required for processing to be completed.


Delivery is the responsibility of the supplier in accordance with the terms and conditions outlined on their respective web sites.


Property in the product passes to you upon receipt of the product by you.

  • Manufacturers Warranty
    Some product sold by us are serviced and supported by their manufacturer in accordance with its warranty terms.
  • Suppliers Warranties
    Where a product is damaged through no fault of your own when delivered to you, contact the supplier for action required to make a claim.
Compensation Policy

For product advertised and sold with a manufacturer’s warranty, it is more efficient if you first contact the manufacturer or their representative for replacement or repair under the warranty terms.

If the manufacturer does not comply, or is unable to comply with its warranty, you should direct your enquiries to the supplier. It is their responsibility to determine if the product does, or does not, meet the warranties and conditions. If not the terms on the suppliers web site will determine your entitlements.


If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.

Our contact details are below and we will respond to your query as soon as possible.
Email: admin@fifoqanda.com
Contact: 0412 703 564
ATT: Customer Service Officer